Author Topic: anyone in retail? whats my rights?  (Read 2372 times)

shakes

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anyone in retail? whats my rights?
« on: 18:51, Thu 23 June 2011 »
I seen theys xbox's advertised on gamestation.com last night for just 22.99, so i ordered 11 of them, the transaction went through and they took the money from my bank.
heres the add.

well i recived the following recipt

but then today i recived the following email.
Dear Customer,

Thank you for your orders for Xbox 360 4GB Consoles.

Unfortunately, it has come to our attention that this item was incorrectly priced at the time you placed your order.

Gamestation.co.uk endeavours to ensure that all pricing information on its website is accurate.
However, on rare occasions errors occur and in this instance we are unable to fulfil this order for you.

Please accept our sincere apologies for any inconvenience and disappointment caused.

The Gamestation
Customer Services Team

Well i want my frikking xboxs, surley they have to send them?????  :evil:

owe

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Re: anyone in retail? whats my rights?
« Reply #1 on: 21:08, Thu 23 June 2011 »
u need to contact trading standards, i kno if something is priced ina shop incorrectly they have to sell u it at that price, plus uve got a receipt so the deals been done.
everybody needs to watch this film >>>>>endgame by alex jones

Ash-Lee

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Re: anyone in retail? whats my rights?
« Reply #2 on: 22:04, Thu 23 June 2011 »
They probably have something to cover there arse.

But surely if payments been made and accepted then the deal is done? Keep whatever proof you have and contact the relevant authorities.

andybond

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Re: anyone in retail? whats my rights?
« Reply #3 on: 23:05, Thu 23 June 2011 »
Quote from: "owe"
u need to contact trading standards, i know if something is priced ina shop incorrectly they have to sell u it at that price, plus uve got a receipt so the deals been done.

No they dont. Its an offer to treat , not an offer to buy.

They can legally refuse to carry out the transaction as the offer hasnt been completed yet.

As for the case of the chap above , I am not sure. However I suspect the magic of E&OE will apply

rainey_y2k

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Re: anyone in retail? whats my rights?
« Reply #4 on: 00:04, Fri 24 June 2011 »
Did the transaction go through? Has the money been taken from your account?

shakes

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Re: anyone in retail? whats my rights?
« Reply #5 on: 02:39, Fri 24 June 2011 »
well fingers crossed il phone trading standards again tommorow if i can get through.
Yes the money has been taken from my account and still not refunded  :cry:

Ash-Lee

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Re: anyone in retail? whats my rights?
« Reply #6 on: 19:19, Fri 22 July 2011 »
What was the outcome in the end?

littledaz

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Re: anyone in retail? whats my rights?
« Reply #7 on: 13:58, Mon 01 August 2011 »
Hi,
Sorry to be the bearer of bad news but contrary to popular belief they don't have to sell it to you.
And you can legally take payment as part of an acceptance of contract.

If you fancy having a read:
http://www.out-law.com/page-429

Quote
Under the E-commerce regulations it is entirely possible to sell on-line and take payment by credit card without actually concluding the contract on-line. The important factor is to make it clear that by placing an order the customer is making an offer on the site and that the contract will be formed only if the customer's order is accepted by the seller. It must be clear that taking payment from the customer's credit card does not indicate acceptance. For more information on the offer / acceptance structure, see our guide on On-line Contract Formation.

Hope this helps.
They do have to refund you card, but they don't have to sell it to you.